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Our Terms & Conditions Cover You

When you open an account with nos69 login, our terms set the rules for deposits via DANA, OVO, GoPay and QRIS, how withdrawals are verified, what happens to…

Account security & verificationPayment & withdrawal rulesYour data & account closure
nos69 login Our Terms & Conditions Cover You
REACH US ANYTIME

How to Contact Us About Terms

Our support team is here to explain any part of our terms or help if you disagree with how we applied them. Reach us through live chat, email or your account settings.

Live Chat Open the chat widget inside your nos69 login account. Our team answers during office hours, Monday to Friday, 09:00 to 17:00 Jakarta time.
Email Support Send a message to [email protected] with your account number and the issue. We reply within 24 hours with a full explanation.
Account Messages Log in and check the Inbox tab in your account. Any important term changes or policy updates appear there first.
HOW WE PROTECT YOUR RIGHTS

Data, Security & Account Access

We take your information seriously. Your account details, deposit history and payment method are encrypted and stored securely. We don't sell your data to third parties.

Data Request

Ask us in writing what personal data we store. We'll reply within 14 days with a full download of your account, payment and gameplay records.

Account Deletion

Close your account anytime through settings. We keep minimal records for 12 months for fraud prevention, then delete them.

Dispute Process

If you think we broke our terms, contact support with details. We respond within 7 days with a written explanation and next steps.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted. We don't store full payment details — only enough to match deposits and withdrawals.

Withdrawal Verification

Before we send your money, we verify your identity and check the payment method matches your deposit. This keeps your account safe.

Fraud Prevention

We monitor accounts for unusual activity. If we spot a breach, we freeze the account and contact you immediately.

Terms & Conditions FAQs

Here are the questions we hear most often about our terms, your rights and how we handle deposits, withdrawals and account changes.

If you open a second account, use false details, attempt fraud or ignore our rules, we can suspend or close your account. We'll notify you and explain why. Your balance may be forfeited depending on the breach severity and local law.

No — we only send withdrawals back to the payment method you used to deposit. This protects you from theft. If your DANA, OVO, GoPay or QRIS number changed, contact support to update it.

We keep minimal records for 12 months for legal and fraud-prevention reasons, then delete them. You can ask us to delete sooner by emailing support, and we will where local law permits.

Contact support with details and dates. We'll review within 7 days and send you a written response explaining our decision. If you still disagree, ask about our dispute resolution process.

We don't sell your data. We may share the minimum with payment processors (DANA, OVO, GoPay, QRIS) to process your transactions, and with law enforcement if required by local law.

We can update terms, but we'll notify you 30 days in advance via email and in-account message. If you disagree, you can close your account without penalty before the change takes effect.

Your balance stays in your account indefinitely. We don't expire balances or charge dormancy fees. You can log in months or years later and withdraw whenever you want.